Shiatsu Neck and Back Massager, Electric Shoulder Massager, Car Neck Massage Pillow for Neck, Back, Shoulder, Foot, Leg Massage, Relieve Muscle Pain, Perfect Present for Man/Woman/Family, Thanksgiving, Christmas, New Year Gift

•PU Leather
•DEEP KNEADING MASSAGE: BOFEUNNG Shiatsu massagers deliver deep, kneading movements that mimic a deep-tissue massage you would receive at the spa. The massagers feature rotating nodes that are great for treating knots or muscle pain post-gym or due to an injury.
•MASSAGER ON THE GO: Come with AC power adapter and car adapter. You can enjoy a massage for road trips, traveling, camping, office and more. AC power adapter works with both 110-120V & 220-240V electrical outlets, suitable for worldwide travels.
•8 3D MASSAGE NODES: Our neck massager features 8 3D massage nodes (4 large, 4 small). Compared to other 4 nodes massagers, 8 nodes model provides better massage experience.
•3 SPEED, 2 DIRECTION: With 3 speed settings, 2 bidirectional rotation, this handheld massager can pinpoint a wide range of pain areas throughout the body, allowing for a truly customizable massage.

Thank you for choosing YOULOOL. We aim to provide a seamless and reliable shipping experience. Please review our shipping policy for details on order processing and delivery.

1. Order Processing Time

All orders are processed within 3-8 business days. This time frame includes the customization of products and warehouse dispatch.

2. Shipping Methods and Delivery Time

We offer two shipping methods to cater to your needs:

• Shipping Method 1: US Shipping
  Delivery Time: 3-7 business days
  Shipping Fee: $10 per order
  
• Shipping Method 2: Global Shipping
  Delivery Time: 7-15 business days
  Shipping Fee:
  Orders under $59: $6 per order
  Orders $59 and above: Free shipping
  

3. Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number. This will allow you to monitor the status and location of your package in real-time.

4. Customs and Duties

For international orders, please note that customs clearance may cause additional delays. Any customs duties or taxes imposed by the destination country are the responsibility of the customer.

5. Shipping Notifications

We will keep you informed about the status of your order via email. Notifications will be sent for order confirmation, shipment tracking, and delivery confirmation.

6. Shipping Restrictions

Certain items may be subject to shipping restrictions due to size, weight, or destination regulations. We will notify you promptly if any issues arise with your order.

7. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy page.

8. Contact Information

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at support@youlool.com.

Thank you for shopping with YOULOOL. We appreciate your business and look forward to serving you again!

At YOULOOL, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, please review our return policy for information on how to return your items.

1. Return Eligibility

Items must be returned within 30 days of receipt.
Items must be in their original condition, unused, and with all original packaging and tags attached.
Custom or personalized items are not eligible for return unless there is a defect or error on our part.

2. Return Process

Initiate a Return:

Contact our customer service team at support@youlool.com to initiate a return. Please provide your order number and the reason for the return.

Receive Return Authorization:

Once your return request is approved, you will receive a Return Authorization (RA) number and detailed return instructions.
Package Your Return:

Securely package the items you wish to return, including all original packaging and tags. Write the RA number on the outside of the package.

Ship Your Return:

Ship the package to the address provided in the return instructions. We recommend using a trackable shipping method to ensure your return is received.

3. Refunds

Once we receive and inspect your returned items, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.
5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@youlool.com with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

6. Non-Returnable Items

Custom or personalized items (unless defective or incorrect)
Gift cards
Final sale items

7. Contact Information

If you have any questions or need assistance with your return, please contact our customer service team at support@youlool.com.

Thank you for shopping with YOULOOL. We value your business and are committed to providing you with the best possible shopping experience.